Frequently Asked Questions
QUESTIONS ABOUT ORDERING
When will my order ship?
What payment methods do you accept?
What currency are the prices listed in?
What taxes are charged on my order?
Do you offer price adjustments?
Can I cancel my order?
What is your return and exchange policy?
How do I use promotion/discount codes?
I forgot to apply a discount code when I checked out - can I still apply it after the order is placed?
Can I change my order?What is a pre-order?
QUESTIONS ABOUT SHIPPING
Where do you ship to?
What carriers are used to ship my order?
Why was my order partially shipped?
Can I change my shipping address?
What happens if my package is lost?
Are there any customs or duties for international orders?
How long does it take for my package to arrive?
My tracking shows that it was delivered but I didn’t get my package?
My package was returned to sender - what happens now?
QUESTIONS ABOUT RETURNS & EXCHANGES
What is your return or exchange policy?
Am I eligible for a free return?When can I expect a refund?
Can I return or exchange at one of our stores?
Can I return or exchange final sale items?
I received my order but there is a defect - what can I do?
I received my order but I didn’t get the right items - what can I do?