Frequently Asked Questions

QUESTIONS ABOUT ORDERING

When will my order ship?

 

  • Overnight: next day delivery in the US
  • Express: 1-3 business days in the US, Canada, and internationally
  • Standard: 3-5 business days in the US and internationally, 3-6 days in Canada
  • Economy: 5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally
  • No rush: 10-20 business days internationally
  • Flat rate: 5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally

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    What payment methods do you accept?

    What currency are the prices listed in?

    What taxes are charged on my order?

    Do you offer price adjustments?

    Can I cancel my order?

    What is your return and exchange policy?

    How do I use promotion/discount codes?

    I forgot to apply a discount code when I checked out - can I still apply it after the order is placed?

    Can I change my order?What is a pre-order?

    QUESTIONS ABOUT SHIPPING

    Where do you ship to?

    What carriers are used to ship my order?

    Why was my order partially shipped?

    Can I change my shipping address?

    What happens if my package is lost?

    Are there any customs or duties for international orders?

    How long does it take for my package to arrive?

    My tracking shows that it was delivered but I didn’t get my package?

    My package was returned to sender - what happens now?

    QUESTIONS ABOUT RETURNS & EXCHANGES

    What is your return or exchange policy?

    Am I eligible for a free return?When can I expect a refund?

    Can I return or exchange at one of our stores?

    Can I return or exchange final sale items?

    I received my order but there is a defect - what can I do?

    I received my order but I didn’t get the right items - what can I do?